The Satin Button


1-800-553-1906


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Shipping & Returns

FREE SHIPPING -all orders over $100 Click Here to View our Holiday Shipping Guide >>


FREE SHIPPING! We offer Free Standard Shipping for all orders totaling $100 or more (shipping to locations within the continental United Sates). If your order totals at least $100, select "Free Standard Shipping" as your shipping method on the checkout page. Your order will be sent either by UPS Ground or USPS Priority Mail (at our discretion). If you need expedited delivery, select your shipping preference and charges will be calculated.

Most orders ship directly from our California warehouse within 5 days of order date.

Priority Mail will generally arrive to any part of the country within three days of the shipping date, while UPS Ground typically takes seven calendar days to arrive on the East Coast.

PRIORITY MAIL

Our USPS Priority Mail option is designed to give you a speedy and economical way to purchase small items. Starting at just $6.25, USPS Priority Mail arrives anywhere in the United States in 2 to 3 days from the shipping date. While Priority Mail is the most economical shipping option for most orders, heavy or physically large packages are generally better to ship by UPS. Very heavy orders or oversized items are not eligible for Priority Mail. Priority Mail is only available in the United States.

ADDITIONAL SHIPPING OPTIONS

We offer a wide range of shipping options. In addition to USPS Priority Mail, we ship through UPS, with shipping charges based on UPS realtime rate calculations. You may view your shopping bag at any time using the button in the top navigation bar to see your current shipping rates. You need to enter a shipping address to enable rate calculation for all shipping methods. You will see comparable rates for the various shipping methods. For rush orders, please call us at 916-837-0820.  Please note: UPS does not ship to Post Office Boxes or APO Boxes. If you would like to have your order shipped to these addresses, please select USPS Priority Mail.

In addition to Free Standard Ground and Priority Mail, the following shipping methods are available at checkout:

UPS Ground: One to seven days to all fifty states and Puerto Rico. (time in transit varies relative to your proximity to Northern California)
UPS 2nd Day Air: Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico.
UPS Next Day Air: Guaranteed delivery to all 50 states and Puerto Rico by the end of the next business day. Some shipments to and from remote locations may require additional time in transit. Saturday delivery and pickup is generally not available.
UPS Standard To Canada: Guaranteed ground delivery to most addressees in the 10 provinces of Canada. Charges for customs clearance are not included in the rate. Brokerage charges, duties and taxes will be billed to the importer.

We guarantee that you will love your purchase from The Satin Button!

We take full responsibility for merchandise received in a damaged condition. We will first attempt to replace the damaged item with a new one. If this is not possible, you may return the item for a full refund. We will cover all return & exchange shipping charges.

100% Money-Back Guarantee! If you are not entirely satisfied with your purchase, you may return any item for a full refund for an entire year. You will be responsible for safely packaging and returning the item to us.

To return an item:

1. Send us an e-mail containing the following information:

Your name
Your original order number (or purchase date)
Description & ID number of the item(s) to be returned
Reason for the return*
Whether you would like a replacement, a store credit, or a refund
Your e-mail address and phone number

* If item arrived damaged, please save all packaging materials.

Print a copy of this information to include with the package.

2. You will receive a return authorization number from us, along with any special instructions. Include this number and the information above with your return.

3. Send the package to:

The Satin Button
PO Box 7636
Citrus Heights, CA 95621

If you prefer to use UPS or FedEx, please ship your package to:

The Satin Button
998 Washington Blvd., Ste. 801
Roseville, CA 95678
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