The Satin Button


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Frequently Asked Questions

How long will it take to receive my order?

Orders generally arrive in 7 to 12 business days with USPS Priority or UPS Ground, depending on shipping method and geographic proximity. This estimate allows 5 days for your order to ship, and 2 to 7 days in transit. USPS Priority Mail should not take more than 3 days in transit within the continental US (Sundays excluded). UPS Ground can take as little as 1 day in transit (for some parts of California), to as long as 7 days (for some areas of the East Coast and Canada).

Do you charge a 'rush' fee for urgent orders?

No! If you need your order by a certain date, please let us know. We will do our best to ship within 24 hours if necessary. If it is not possible to get your order to you in time using the shipping method you selected, we will contact you to let you know your options. We'll also let you know if you can save money on your shipping option and still get your order in time!

Do you ship to other countries?

We currently ship to Canada and the United States.

Do you offer free shipping?

Yes! Orders over $100 ship for free in the Continental US. Orders over $100 to Alaska, Hawaii or Canada will receive a $10 discount off the UPS Ground shipping charge. Some clearance items may be excluded from our free shipping offer.

Do you offer personalized gifts?

Yes! We can personalize most of the items that we sell. There are 4 types of personalization:

  • Embroidery - for towels, bibs, and other soft items, $6.95
  • Paint Pen - for smooth non-washable surfaces, such as ornaments, figurines or village buildings, $1.95
  • Porcelain Paint Pen - for food-use washable ceramics (oven-firing makes the ink permanent), $2.95
  • Do-It-Yourself - Platters & mugs from Our Name is Mudd come with a porcelain paint pen to personalize at home or at the party; Door Plaques from Melissa & Doug come with stickers for kids to personalize on their own.

What if there is no personalization option on the product I want?

You may order any item and request personalization in the 'comments' section during checkout. We will let you know if we can complete your request on the item selected. We may also contact you to get more details about what you'd like, so be sure to check your email and phone messages. If your request cannot be fulfilled, you will have the option to continue your order without personalization, or to cancel it. If we can complete your request, we will add the personalization fee (see above) onto your total before processing payment.

Can I request certain colors or fonts?

Yes! We will do our best to accommodate special requests for colors, fonts, or location of the personalization. Please add your preferences to the 'comments' section at checkout. If no request is made, our standard font is "Hobo," a sans-serif kid-like font. We try to pick the best color to complement the item.

Do you have ....?

We often have more items in stock than what you see on our website. We will also order items by special request when possible. If you're looking for something and don't see it here, email us or call 1-800-553-1906 to ask!

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express and PayPal.

Can I pay with a personal check?

Yes! The best option for this is to use PayPal. You may fund your PayPal account with a personal check, then use the funds from your PayPal account at checkout. If you prefer to mail us a personal check, you may select, "I prefer to pay offline," at checkout. You may mail your check to: The Satin Button, PO Box 7636, Citrus Heights, CA, 95621. It will take a little longer to receive your order because we'll need to wait for the check to arrive and verify funds before shipping.